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Before proceeding with your reservation for a visit to the Santa's House, please pay attention to the following points:
- The offer includes a round-trip train journey, entry to the Santa's House, as well as the reservation for the outward trip.
- Each passenger occupying a seat must have a valid ticket.
- A transport ticket between Montreux and Les Rochers-de-Naye does not grant access to the Santa's House. You must have the special offer.
- The reservation system automatically assigns seats for you. To select different seats, please first deselect the seats that have been assigned to you.
- The return journey between Les Rochers-de-Naye and Montreux does not require a seat reservation on any of the trains listed in the schedule.
- Please pay attention to the categories of tickets and available discounts: if you do not possess a subscription, it is necessary to select "Adult from 16 years old." Travelers who select a wrong reduction will be denied boarding.
To make your reservation, please visit https://journey.mob.ch/en/products/christmas and click on the "Book" button.
The following discounts are applicable:
- GA Travelcard, day pass (also municipality day pass), Swiss Travel Pass, Swiss Travel Pass Flex Combi, Swiss Travel Pass Youth, Swiss Travel Youth Flex, Eurailpass, and Interrail
➡ Select "GA Travelcard / Day Pass / Swiss Travel Pass" - Half-Fare Subscription, Swiss Half Fare Card
➡ Select "Half-Fare Subscription" - Day pass for children, General Subscription for children
➡ Select "Child 6 to 16 with AG/CJ"
The following discounts are not applicable:
- Junior Card and accompanied child card
- Family Card Swiss Travel System
Children under the age of 6 travel free of charge on the lap of an adult (one child per adult). However, the purchase of a ticket priced at CHF 10.- per child is strongly recommended to ensure a seat for children under 6 years old during the outbound journey.
Travelers who select a wrong reduction will be denied boarding.
You can cancel or change the date* of your trip without charge up to 7 days before your scheduled departure date.
Between 6 and 3 days before the departure date, a fee of CHF 10.00 will be charged. Changing the date* according to current availability is free of charge.
Less than 2 days before your trip, it is not possible to cancel or change your booking. No refunds will be made.
*To change your date, please place a new order according to current availability first. Once we have received confirmation of your new order, we will cancel your previous order.
To proceed with a date or time change, we kindly request that you place a new order according to current availability and provide us with the order numbers. Upon receipt of the confirmation for your new order, we will proceed with the cancellation of your previous order.
The Santa's House remains open during overcast, foggy, or rainy weather conditions.
In the event that weather conditions are excessively adverse and impede travel on the Rochers-de-Naye line, whether due to heavy snowfall, strong winds, or avalanche risks, you will receive a direct notification via email.
All purchased tickets will be fully refunded.
Regrettably, no alternative solutions will be offered to compensate for this cancellation. Depending on the availability of remaining dates, you may proceed to make a reservation for a later date.
On weekdays, Monday to Friday, the average time spent at Santa's House (excluding train travel) is around 1.5 hours.
However, at weekends and on public holidays, the average time spent on site can be up to 3 hours (excluding train travel).