SBB Contact Center Handicap

To receive free assistance when getting on and off the train, or for any additional information, please contact the SBB Contact Center Handicap at least 2 hours before your arrival.

Every day from 5am to midnight on +41 800 007 102
Free from Switzerland/paid from abroad

Further information can be found at sbb.ch/en/handicap

 

Key and symbols

The following symbols are used on the online timetable at sbb.ch/en/fahrplan and on the SBB app.

 

Symbol Description and explanation
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Independent boarding/alighting

You can baord and alight independently on this connection.

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Board/alight with transport staff

Please contact the transport or service staff directly to request assistance.

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Board/alight with staff assistance, register in advance

You require boarding/alighting assistance for this connection. Register at swisspass.ch/handicap or via the SBB Contact Center Handicap at least one hour in advance.

Available every day from 5.00 am to midnight on the following tel. number +41 0800 007 102 (free from Switzerland / paid from abroad).

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By shuttle to the accessible stop, register in advance

A shuttle is required for people with reduced mobility wishing to take this connection. Please contact the SBB Contact Center Handicap at least two hours in advance. 

Available every day from 5.00 am to midnight on the following tel. number +41 0800 007 102 (free from Switzerland / paid from abroad).

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Connection not accessible

This connection is not accessibile for people with reduced mobility. There is an independent boarding/alighting station nearby. 

For further information, please contact the SBB Contact Center Handicap. Available every day from 5.00 am to midnight on the following tel. number +41 0800 007 102 (free from Switzerland / paid from abroad).

Access information by line and train

Montreux - Zweisimmen 

Regional line Montreux – Les Avants / Montreux – Zweisimmen / Gstaad – Zweisimmen / Zweisimmen – Lenk i.S.

  • Some stations along the line are accessible either autonomously or with staff assistance (booking required via the SBB Contact Center Handicap). We recommend you check your journey via the online timetable or the SBB mobile app.
  • Trains may be equipped with a low-floor carriage with access for wheelchairs or walkers.

 

GoldenPass Express (Montreux - Gstaad - Interlaken)

  • The GoldenPass Express will be autonomously accessible from Summer 2024 (information subject to change).
  • The GoldenPass Express stations are barrier-free.

 

Montreux - Rochers-de-Naye

  • This service is not accessible for wheelchair or walker users.

 

Vevey - Blonay - Les Pléiades

  • Some stations along the line are accessible either autonomously or with staff assistance (booking required via the SBB Contact Center Handicap). We recommend you check your journey via the online timetable or the SBB mobile app.
  • The stations of Bois-de-Chexbres, Fayaux, Ondallaz-L'Alliaz and Lally are not accessible for wheelchair or walker users.
  • Trains are equipped with a low-floor carriage with access for wheelchairs and/or walkers.

 

Access information for our funiculars

Vevey – Mont-Pèlerin

  • The funicular is indipendently accessible

 

Les Avants – Sonloup

  • The funicular is not accessible for wheelchair or walker users

 

Territet - Glion

  • The funicular is not accessible for wheelchair or walker users
Seat availability

Seats for wheelchair or walker users can not be reserved in advance. These seats are available in 2nd class on trains equipped with a low-floor carriage with access for wheelchairs and/or walker.

What are the maximum authorised dimensions for orthopaedic devices?

To access the dedicated space, wheelchairs must not exceed the following weight and dimensions: width 70 cm / length 125 cm / height 137 cm / weight 300 kg.

For further information, download the brochure "Fahrbare Gefährte im Zug" (German, French or Italian only) from the SBB website.